More than a chatbot
A dependable knowledge assistant retrieves relevant passages from approved sources, produces a concise answer and links each important claim back to evidence. It should say when the source material is missing or contradictory rather than fill the gap confidently.
Connect
Index approved, permission-aware sources.
Retrieve
Find relevant passages for the question.
Answer
Summarise with visible citations.
Improve
Capture gaps and user feedback.
Where value appears
The baseline is usually time spent searching, asking colleagues and correcting answers built from outdated documents. Measure search time, unanswered questions, citation use and escalation—not the number of conversations alone.
Controls
- Respect source permissions during retrieval.
- Show citations and source freshness.
- Do not treat retrieved instructions as trusted system commands.
- Escalate policy exceptions and personal cases.